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Privacy Policy

1. Overview

converts AI ("we", "us") is committed to protecting your privacy. This policy explains how we collect, use, and share your data.

2. Data We Collect

We collect:

  • Account information
  • Usage and session data
  • Inputs and files
  • Device and cookie data

3. Purpose of Data Processing

We use data to:

  • Provide services
  • Process payments
  • Communicate with you
  • Improve and secure the Service

3.1 Subscription-Based Information Handling

Depending on your selected subscription plan (Free, Pro, or Enterprise), we may collect and store different levels of usage information to deliver and support the service. Enterprise clients may receive enhanced privacy guarantees as outlined in their service agreements.

4. Legal Bases for Processing

Based on:

  • Contract performance
  • Legitimate interests
  • Consent (where required)

5. Sharing & Disclosure

Shared with:

  • Service providers
  • Legal authorities if required

We never sell your personal data.

5.1 Confidentiality of Uploaded Content

We recognize the sensitive nature of data you upload or generate through converts AI. We guarantee that your input data, project files, and AI-generated content will be treated as private and confidential.

This data will not be shared with third parties, used for advertising or analytics, or incorporated into our training data unless we obtain your explicit consent.

5.2 Enterprise Data Protections

For Enterprise clients, additional contractual protections are available upon request, including:

  • Data residency and dedicated storage options
  • Custom access controls and encryption keys
  • Non-use for AI model training guarantees

6. Data Security

We use encryption, secure storage, and access controls to protect your data.

7. Retention Policy

We retain data as needed for services, legal obligations, or user requests.

8. Your Rights & Choices

You can:

  • Access or update your data
  • Opt out of marketing
  • Request data deletion
  • Manage cookies

9. Cookies and Tracking

We use cookies for session tracking and analytics. You can disable cookies in your browser.

10. Third-Party Links

We're not responsible for privacy practices of linked external sites.

11. International Transfers

Your data may be processed in the U.S. or other countries with protections in place.

12. Children's Privacy

We don't knowingly collect data from anyone under 18.

13. Policy Updates

We may update this policy. Changes take effect when posted.

14. Contact Us

Email: support@converts.ai

Address: converts AI

15. Compliance with Data Protection Laws

converts AI complies with major data protection regulations, including:

  • General Data Protection Regulation (GDPR)
  • California Consumer Privacy Act (CCPA)
  • Applicable U.S. state laws and international frameworks

You have the right to request access, correction, or deletion of your personal data at any time by contacting us at support@converts.ai.